Simply put, we provide the missing layer – IT Management – to help your organization achieve their IT goals. We do this by working with your management and providing strategy and guidance from above. This is much different from the way in which IT Departments are traditionally formed or, more accurately, come together in the SMB arena. Maybe it is the relative Newness of the Discipline or the Changing Landscape or Hard to Find Talent, but the typical SMB will have the the technical folks and the non-tech senior managers leaving a huge Gap in the middle – this is what we term the Missing Layer.
Please look here and here to read more about this and why it is so vital to the well-run organization.